Shipping Policy

At Body Care by Kiran, we do everything we can to get your order to you safely and on time. However, please note that once a package leaves our hands, delays caused by severe weather, carrier interruptions, or other circumstances beyond our control are the responsibility of the shipping carrier. We encourage you to order early and allow plenty of time for delivery.

Domestic Shipments

  • Processing Time: Orders are processed within 2–4 business days.
  • Shipping Days: Orders ship Monday through Thursday.
  1. Orders placed by 10:00 AM on Thursday will ship out the same day.
  2. Orders received after 10:00 AM on Thursday will be shipped the following Monday.
  • Cancellations: Once your order has been processed, it cannot be canceled.
  • Shipping Rates: Shipping costs are calculated at checkout based on delivery speed and destination.

Failed Delivery Attempts

If no one is available at the delivery address, it is up to the carrier to decide whether your package is left in a safe location or held for pickup.

  • If the carrier leaves a door tag, it is the customer’s responsibility to follow up and arrange delivery. 
  • If delivery is refused or not claimed, we cannot issue refunds or replacements.

Heat-Sensitive Products

Our products are heat sensitive. Please track your package and bring it inside promptly to avoid heat damage. If butters melt, place them in the refrigerator to firm up. The texture may change from its original whipped form, but the quality and benefits remain the same.

U.S. Holiday Warehouse Closures (2025–2026)

  • Valentine’s Day: February 14, 2025
  • Mother’s Day: May 11, 2025
  • Memorial Day: May 26, 2025
  • Father’s Day: June 15, 2025
  • Independence Day: July 4, 2025
  • Labor Day: September 1, 2025
  • Thanksgiving: November 27, 2025
  • Christmas Holiday Break: Closed from December 23, 2025 – January 7, 2026. Orders can still be placed during this time and will be processed once we return. Thank you for your understanding!
  • Questions? We’re here to help. If you have a shipping question, please email us at info@bodycarebykiran.com.